As with other eRezeki programme, we want to provide opportunities for you to earn income by participating in the tourism industry. You can either provide accommodation or local experience services for travellers coming to your town.
You must be 18 or older and comply with all applicable laws and regulations in which you operate.
There are no sign-up costs to join this programme.
Click here to register.
You’ll get a dedicated page on eRezeki that showcase your accommodation and local experience services. You may link listings that you’ve created on eRezeki to digital platforms that are partnering with MDEC (referring to the list of platform partners).
You may list up to 3 accommodation listings and 3 experience listings on eRezeki.
Absolutely! There is no restrictions to partnering with other parties.
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If you have an extra room, entire home, or expertise, you can earn money by sharing it with anyone in the world. You can host your home, activity, or do both. When you host is up to you.
Almost anyone can be a host. It's free to sign up and list your space. Find out more about home types to see how to describe your space.
You can create a listing in the Accommodation section of your profile. After you publish your listing on digital platform, it may take up to 72 hours for it to appear in search results.
Digital platform offers online marketplace for people to list, discover and book unique accommodations and experiences around the world. At its core, an online marketplace is an e-Commerce site that offers many different products from many different sellers. Digital platforms offer large customer bases and are packed with digital marketing programs to help you get products in front of all the right customers, at just the right times. There are many online marketplaces you could potentially leverage to reach customers. You don’t need to go after them all at once. You just need to determine which channels are the best fit for your products or services.
Most digital platforms allow you to sign up and list your accommodation for free. Once you receive a reservation, they will charge a service fee for hosts, generally 3 to 18%, to help cover the cost of running of the business. Some digital platforms charge a fixed fee but don't charge you commission on every reservation.
To help create comfortable, reliable stays for guests, hosts are required to meet these basic requirements for each listing:
i. Be responsive: Maintain a high response rate by replying to booking inquiries and reservation requests within 24 hours.
ii. Accept reservation requests: Make guests feel welcome by accepting requests whenever you’re available.
iii. Avoid cancellations: Hosts should avoid cancelling on guests–their travel plans depend on it.
iv. Maintain a high overall rating based on five things: cleanliness, essential amenities, accurate listing details, a smooth check-in, and proactive communication (supporting guests during their stay).
House rules are a set of guidelines that you ask your guests to follow before they commit to booking your property. They outline what you expect of your guests before, during and after their stay. If a guest breaks a rule, they are liable for any damages that may occur.
Hosts share their House Rules to set expectations with their guests, like limits on smoking, areas beyond the listing space that are off-limits, and permission to have visitors. House Rules appear on your listing page, and guests must review and agree to them before requesting a reservation. They’re also sent directly to a guest once they’ve a confirmed reservation.
Your House Manual explains features of your listing, such as how to turn on the hot water heater or where they can find an extra blanket. Guests receive this information once they’ve confirmed a reservation—it isn’t included on a listing page.
Self check-in means that guests can access the listing using a key lockbox, smart lock, keypad, or by getting a key or access from the building staff, such as a doorperson or front desk attendant, any time after the designated check-in time on their arrival date. If access relies on building staff, the person must be available 24 hours a day to provide a key or access to the listing.
Security deposit is a set amount of money that is collected from guests to cover damages to the property that occurred during their stay. The security deposit is refundable if no damage was done to the property. Most digital platforms allow hosts to set up a security deposit to cover minor damages.
Being a host of a place to stay comes with certain responsibilities. Here are some resources to help support you along the way.
i. Interact smartly – (1) Always pay and communicate on digital platform, (2) Read profiles and reviews of your potential guests, (3) Trust your intuition: If you don’t feel right about a reservation, don’t accept it.
ii. Fill out your House Rules and House Manual
iii. Make sure you're insured
iv. Set requirements for your listing - Adding a security deposit to your listing can also help protect you in the event of an accident, like spilled wine on a rug.
Step 1: Perfect your listing
Details matter. Guests tend to give better reviews to spaces with accurate, detailed descriptions of about 180 words. If you want your listing to stand out to potential guests, follow these three guidelines:
• Include your location in your listing title: Name your neighborhood, town, or city specifically.
• Be specific in your listing title: Spotlight the kind of space it is (room, cabin, house, etc.).
• Write a thorough description: Highlight your home’s amenities and other guest resources. This is your chance to share why you love your space—and why potential guests might love it, too.
Step 2: Use great photos & captions
Quality images are key to succeeding on Airbnb. Photos are the first thing prospective guests see when they look for a place to stay, so they can help you attract guests and help those guests know if your space is a good fit for their needs. Aim to include 2 to 3 photos of every room in your listing and group them by room, so potential guests can take a virtual tour of your home when they view your photos. Be sure to write captions that give them even more details, too. Guests have told us they find captions useful, so you don’t want to skip that part.
Step 3: Set up your calendar & settings
Block out any dates in your calendar when you don’t want to host guests. You can also use your calendar settings on digital platform to set minimum and maximum limits on length of stays, block a day or two between bookings (to give you time to clean and prepare for your next guests), avoid same-day requests, and other options. Once your calendar is set up, be sure to keep it updated often, so potential guests can see your space’s true availability.
Step 4: Name your price
How much you charge for your listing is completely up to you. Keep in mind that guests often prioritize price when searching for a space, so consider whether your listing is a good value for the location and amenities you offer. As a new host, you may opt to start with lower than average rates until you have a positive review or two. You may want to add a security deposit and cleaning fee. You can also choose to charge extra if guests want to book your space with additional guests or for events.
Step 5: Choose how you want to get paid
Guests pay through the digital platform, and then you get the money directly through whichever channel you choose. Most hosts opt to have the money directly deposited into their bank accounts, but you can also elect to receive the money through PayPal or Western Union, for instance.
It generally takes between 6 and 48 hours from creating a new listing to it being visible in search.
Your listing’s address will only be shown to guests with a confirmed reservation. In public search results, we only show an approximate location for your listing.
Although the exact earnings depends on various factors such as house characteristics and size, neighborhood and seasonality, hosts could generally earn at least 150% of the long-term rental income.
• The price you charge for your listing is completely up to you. To inform your decision about what price to set, you can search for comparable listings in your city or neighborhood to get an idea of market prices.
• Cleaning fee: You can either incorporate a cleaning fee into your nightly price or you can add a cleaning fee in your pricing settings.
• Other fees: To charge extra fees outside of your rates (like a late check-in fee, pet fee, or bike rental fee), you must first disclose these potential charges to guests prior to booking. Digital platforms are not responsible for the collection of payments on your behalf that are not incorporated into your pricing. If you are a new host or you have a new listing, you are highly recommended to discount your nightly rate. Price your place 25% under your estimated market value. Then slowly increase your rate as your listing starts to receive positive reviews.
As a host you’re charged a service fee whenever an Experience booking is confirmed. Today, Experience hosts are usually charged 10 to 25% of the value of the booked experience and guests are charged 0 to10%. The fees are automatically deducted from the host payout.
• Once your listing is published on digital platform, guests can instantly book any dates you’ve made available. They’ll make their booking through your page. Guests have to review any requirements and House Rules you’ve added to your listing before they book.
• When a guest books, you get an email notification with the guest’s profile and contact information.
• Digital platform collects guest payments when the reservation is accepted and releases those funds to the host 24 – 48 hours after arrival.
• Guests are sent a confirmation with your contact details, full itinerary, and House Rules. This information is taken from the information you wrote for your listing page.
• We recommend sending your guests a message to introduce yourself and coordinate check-in instructions/ details.
• All the reviews on digital platforms are written by hosts and guests who have completed their stay using the digital platform. In addition to a written review, guests are also asked to provide star ratings.
• Hosts and guests have 14 days after checkout to write a review for a trip. To encourage impartial and honest comments, reviews are posted only after both parties have completed their review, or when the 14-day review period has ended.
• In addition to written reviews, guests can submit an overall star rating and a set of category star ratings for their stay.
• Guests can give ratings on:
i. Overall experience – pleasant stay
ii. Cleanliness - clean and tidy space
iii. Accuracy - up-to-date info and photos in the listing description
iv. Value - provided good value for the price
v. Communication - host responds quickly, reliably, and frequently to their messages and questions
vi. Check-in – smooth check-in
vii. Location – the neighbourhood (noise, safety, etc.), access to transportation, shopping centers, city center, etc.
viii. Amenities – all the amenities listed are available, working, and in good condition
If you state that your home is suitable for children, it's up to you if you want to provide special amenities or safety equipment. Here are some recommendations:
i. A working smoke and carbon monoxide (CO) detector on every floor, and in all sleeping areas.
ii. A portable crib with a firm fitting crib sheet. Be sure to place it away from windows and blinds.
iii. Removable safety gates for stairs and, if you have a pool, a gate around it.
iv. Cordless window blinds.
v. Secured storage for all household cleaning products, liquid laundry packets, medicine, and chemicals that's out of reach for children.
vi. Mounted flat panel TVs to avoid tip overs. Be sure to place heavier, box-style TVs on low, stable pieces of furniture. Use brackets, braces, or walls traps to secure unstable and top heavy furniture to avoid tip overs.
vii. A water heater set at no higher than 120 degrees Fahrenheit to avoid scalds.
• If you add internet or wireless internet as an amenity, your listing will appear when people search or filter for places with internet.
• It may be useful to tell guests that if they use your network, they agree to use it only for legal purposes and they promise not to use it for illegal uploading, downloading, or other illegal activities.
• We encourage hosts to use wi-fi safety best practices:
i. Create an encrypted (ex: WPA2) guest network, and only share that password with guests after they’ve confirmed their reservation
ii. Store your router and modem in a secure, locked location in your home that guests can’t access
iii. Create strong passwords for your router and modem, and change them often
iv. Routinely check your router and modem for software updates
If you’re a host and you have any type of security camera or other recording device in or around a listing, even if it’s not turned on or hooked up, we require that you indicate its presence in your House Rules. We also require you to disclose if an active recording is taking place. Any mechanism that can be used to capture or transmit audio, video, or still images is considered a surveillance device. This includes, but is not limited to, things like Wi-Fi cameras, web cameras in computer monitors, baby monitors, mounted or installed surveillance systems, decibel and device monitors, and smart phones with video and/or audio recording capabilities.
You do not need to host your home on digital platform in order to host an experience. Experiences are an opportunity for anyone to share their hobbies, skills, or expertise with the world, without needing an extra room. Experiences last a few hours on average. They can range from workshops to long treks, and are available for various skill levels and interests.
Anyone who demonstrate high levels of expertise and the ability to connect with guests. The experience itself must give guests insider access to places or things they couldn’t find on their own.
i. Expertise: Hosts are knowledgeable and deeply passionate about what they do. They go beyond the surface with personal stories and context that bring the experience to life.
ii. Insider access: Hosts unlock places or activities that the average traveller wouldn’t likely discover on their own. They invite guests to actively participate in the activity, community or culture.
iii. Connection: Hosts are dedicated to creating meaningful human connections. They go out of their way to make guests feel welcome and recognized. Guests come as strangers and leave as friends.
You can create a listing in the Experience Host section of your profile. After you publish your listing on digital platform, it may take up to 72 hours for it to appear in search results.
Every experience and experience host must meet the following requirements:
i. Accuracy: Hosts must provide complete and accurate information about their experience, including the itinerary, time and date, meeting location, what they’ll provide to guests, etc.
ii. Commitment to reservations: Hosts must honor all booked reservations, even if that reservation is for one person, unless they are forced to cancel due to a valid circumstance.
iii. Actively hosted experiences: Hosts and co-hosts must personally lead their guests throughout the entirety of the experience.
iv. Minimum guest reviews, ratings, and engagement: Experiences with too many negative reviews or an average rating at or below 4.7 may be removed from digital platform.
Most digital platforms allow you to sign up and list your experience for free. Once you receive a reservation, they will charge a service fee for hosts, generally 10 to 25%, to help cover the cost of running of the business.
Make sure that your experience is interesting, hands-on, and personal. Bear in mind the type of travellers you may want to attract: Travelers that want to live like locals and experience truly unique local tours. Indeed, they are not interested in the traditional or “cookie-cutter” high-volume tours and activities. They want unique and bespoke tours that cannot be easily found elsewhere.
After you've submitted your experience, digital platform will typically get back to you soon about whether or not your listing is a fit for the platform. Sometimes responses can take longer, depending on the activities involved in your experience. All experiences are reviewed by digital platform to make sure they meet the experience quality standards set by respective digital platform.
1) Planning the order of events - Many hosts have found it helpful to think through the order of events of their experience by mapping it to a structure with 5 distinct stages:
i) Before: what you send to guests ahead of them arriving to the experience
ii) Introduction: creating a great first impression for guests upon arrival
iii) Activity: delivering the activity of the experience in a way that surpasses expectations
iv) Wrap-up: bringing the experience to a thoughtful conclusion
v) After: following-up with guests afterward to say thanks, share your own favorite moments, and nudge them to leave a review
2) Managing time - It can be tricky to keep things running on time when there are lots of factors at play – such as guests arriving late, transportation delays, or having a curious group asking more questions than usual.
i) Do a dry run with friends or family to give you a benchmark of how long each activity or section may take.
ii) Let your guests know how long you’ll be spending on each activity as you take your guests on the experience (“We’ll be here for 20 minutes then move on to the next stop”), then give warnings as the activity time nears completion (“5 more minutes, everyone!”) so no one is caught by surprise.
iii) Plan to be flexible by baking in some “cushion time” in case something goes long. If you find yourself with extra time, consider having talking-points or mini-activities ready to add in.
3) Handling location and transportation issues – Choose a meeting point that is easy for an out-of-town guest to get to and spot, consider describing a specific landmark to look for, choosing a place away from large crowds, and wearing or carrying something distinctive so they can identify you. Be specific and clear in your directions. Some hosts even send a photo of the meeting point.
These are suggestions to help you craft the right pricing plan for success.
i. Consider your target audience - It may be helpful to come up with a persona of the perfect guest and don’t price your experience out of the range of your target audience.
ii. Level up for success - Enticing guests early on with an introductory price can help you validate your concept.
iii. Run a supply and demand experiment - You can offer different prices for your experience on different dates. Pick one or two dates on your calendar to test a lower or higher rate and increase or decrease your prices to ensure you’re matching demand.
iv. Understanding your cost to run - Create a detailed list that outlines all costs to run your experience. Consider the time to prepare, transportation costs, licenses, permits, materials, supplies, tools, venue costs, refreshments costs, etc.
v. Don’t sell yourself short - After reading your description, how valuable might your guests consider this activity? Some hosts make a point to surprise and delight their guests, this can help with overall satisfaction, but make sure to let guests know the value they’re missing out on if they don’t book.
vi. How do you increase your perceived value? - Many hosts find success with a high-quality, thoroughly described experience listing. They focus on the “What I’ll provide,” “What we’ll do,” and even the “Where we’ll be” sections in their experience listings.
vii. Survey your guests - If you do a test run of your experience with your friends and family, get their feedback on your introductory price. Ask if they would pay $10 or $20 more than what you’re starting off at.
viii. Think about the big picture - You may have the urge to compare your price to similar experiences. However, when travellers are browsing experiences, they might have broader goals in mind. It may be helpful to think about how your experience could fit into a guest’s trip and compare your price to other things that could fill that time.
It is completely up to you whether to include things like entrance fees and equipment rentals in the price of their experiences. Just make sure to mention very clearly in your listing description what is and isn’t included in your experience. For example, you might choose to include the ticket price for museum, or if guests will need cash for an open-air night market.
• Once your experience is published on digital platform, guests can instantly book any dates you’ve made available. They’ll make their booking through your experience page. Guests have to review any requirements you’ve added to your experience before they book.
• When a guest books, you get an email notification with the guest’s profile and contact information.
• Guests are sent a confirmation with details about where to meet and when, and what to bring. This information is taken from the information you wrote for your experience page.
• If you require the primary booker to verify their ID before attending your experience, they’ll have a 3 days to do so or their entire reservation will be automatically canceled.
• We recommend sending your guests a message to introduce yourself and get to know them before the experience and answer any questions they may have.
• After an experience ends, digital platform will send guests reminders to leave a review.
• Generally, guests have 30 days to write a review after an experience ends. Some digital platforms allow guests to leave private feedback for their host and public feedback for future guests.
• Yes definitely. A team is a way for groups to host or manage experiences together. A team’s primary host can choose who joins the team and which tools and features on digital platform that they can access. Every team member (co-host or assistant), except the primary host, starts with basic permissions that expand when they are given access to additional permission sets. Team members will not have access to a primary host’s payout.
Yes. You can set requirements around:
i. Minimum age
ii. Skill level (i.e. previous experience with the activity)
iii. Special certifications (ex: SCUBA certification)
iv. ID verification from the primary booker
v. If you list your experience somewhere other than digital platform (like your personal website), you can’t host both guests directed from digital platform and your own guests at the same time.
To help decide if your experience is suitable for children, consider these questions:
i. Will younger guests be able to physically participate? For example, a strenuous hike might not be possible for a 5-year-old.
ii. Will you be going to a venue that has age restrictions?
iii. Do your other guests know that children will be attending?
You have to:
i. be passionate and knowledgeable about your topic or activity, while also being patient and establishing a good rapport with your guests.
ii. give your customers something to do. The activity should be hands-on, even if that just means walking. If it’s more of a sit-down experience, they should still be immersed in the activity in some way. It needs to be engaging.
iii. give guests an inside-look in your community, and foster a connection between the community and your guests.
iv. tell a unique story from the host’s perspective.
v. show how an experience is authentic, rather than stating that it's authentic.
vi. provide inspiring experiences that teach travellers something about themselves.
vii. grant visitors access to places or communities a traveller can’t gain access to anywhere else
Examples: if you’re a well-known and experienced pottery artist who wants to open your studio to visitors and teach them your skills and history about pottery in your locale, or if you’re well-versed in local folklore in your small town and want to offer tours focused on those stories and other folk life.
Online Experiences are live, interactive video sessions limited to small groups. They offer access to expert hosts, online interaction, and a great way to connect with people around the world.
In-person Experiences are face-to-face activities designed and hosted by inspiring locals based on their hobbies, skills, or expertise. They go beyond typical tours or classes by immersing guests in each host's unique world. Online Experiences have given an opportunity for hosts to connect with global community of guests, and for travellers to meet other people, learn a new hobby and travel to nearly anywhere around the world, all from the safety of their home. Online Experiences are hosted on any third-party cloud platform for video conferencing (such as Zoom) that can be used on desktop computers, tablets, and mobile devices.
Every online experience must meet the following requirements:
i) Live: Online experiences should happen live for guests and not be pre-recorded.
ii) Participation: Online experiences should be interactive between Host and Guest. This means that guests should have the opportunity for some kind of participation at home (ex: doing yoga, cooking in their own kitchen, drawing along with the host and sharing their work with each other).
iii) Indoors: Guests should not need to leave their homes or property in order to complete an experience. Hosts should comply with all local restrictions with respect to quarantine and/or social distancing. Experiences should only require minimal supplies to participate that are easily available to people at their homes.
iv) Respect other people’s work: Hosts should not use music, books, video, art, or other copyrighted works that they didn’t create without securing the necessary rights, licenses, and permissions.
v) When using Zoom, hosts should not: Use the Zoom account created for their online experience for anything other than their experience. Record (including audio or video) live sessions of their experience. Take or share photos or screenshots of their experience without permission of all participants. Hosts may not take or share any photos or screenshots when children are in attendance, regardless of whether they have permission. There are no exceptions.
vi) To ensure the privacy and safety of our community, hosts should not: Collect, ask, or encourage guests to reveal personally identifying or contact information (ex: email addresses, phone numbers, physical addresses/locations). Discuss, ask, or encourage others to discuss health information (ex: whether they’ve been tested, if someone in their family is sick, etc.). Target children as the audience for their experience, or use a child as a host or co-host of the experience. Allow a minor (under the age of 18) to attend the experience without a parent or guardian present.